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Our dedicated customer support team is ready to assist you with any enquiries you may have. You can also reach us through our online contact form below. Simply provide your details and message, and we’ll get back to you promptly.

Frequently asked questions

You’ve got questions, we’ve got answers.

Do you offer finance plans?

Yes, there are several ways to pay for our products and service online. We take debit, credit and also offer a financial plan for our customers to pay over a long period.

How long does the installation process take?

Due to our air sourced heat pumps reaching up to 75 degrees celsius we don’t need to replace your radiators. Once we have visited the property you can expect the installation to take 1 full day.

Can I apply for a grant for the air source heat pump?

Starting April 2022, the Boiler Upgrade Scheme took over the government’s Green Heat Grant initiative. This scheme now provides residents in England and Wales with a £7,500 grant aimed at offsetting heat pump expenses. The application process for this grant has been streamlined. British Gas will handle all the necessary paperwork, seamlessly incorporating the £7,500 deduction into your final payment.

The Home Energy Scotland grant offers a maximum of £7,500 to support the expenses of an air source heat pump. If you reside in a rural area, there’s a potential additional sum of £1,500 available.

How long do air source heat pumps last?

Anticipate the longevity of an air source heat pump to extend beyond 20 years. Thanks to their foundation in straightforward and dependable technology, these heat pumps require minimal upkeep, although an annual servicing is advisable.

Do you have any accreditations?

All our products are MSC certified.

Get in touch with British Energy

Still have questions?

Can’t find the answer you’re looking for? Get in touch with our team and we’ll be happy to help.